Élan Essentials uses Sendle as our preferred parcel courier provider. Sendle is a registered B Corp and Australia's first carbon neutral delivery service partnering with Climate Friendly.
How much does postage + handling cost?
Élan Essentials postage is $10 for all postage and handling Australia wide. All orders $80 and over within Australia, postage is absolutely FREE.
What If the items I receive are damaged in shipping?
We understand the feeling of waiting for a package, only to receive something damaged! Please contact us within 24 hours of receiving your damaged goods at email@example.com with the subject line “Damaged Goods” and include photos of your damage goods attached. We will provide a full replacement of products and express ship it to you as soon as possible.
Can I cancel my order?
All orders are dispatch within 24 hrs of receipt. Please contact us at firstname.lastname@example.org within this time frame to cancel your order.
Do you ship outside of Australia?
We are working on making our products available for worldwide shipping. We will update this soon.
Refunds + Returns Policy
Élan Essentials Soy Candle policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a Soy Candle return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Élan Essentials does not cover the cost for any items returned unless the item is faulty.
Élan Essentials does not offer any returns or refunds on Skincare items purchased due to health regulations.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information is kept private and confidential. Élan Essentials does not share, sell or give out your personal information to any third parties or advertising companies.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You are able to opt out of this at anytime.
Élan Essentials reserves the right to correct prices at any time.
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